Bank Of America Production Services Specialist II - GBS 

India, Tamil Nadu, Chennai 

97238843

Responsibilities:

• Provide application support in accordance with ITIL guidelines within the agreed SLAs.
• Monitoring and support of production AutoSys jobs / schedules, troubleshooting, and resolution of production issues.
• Coordination of production changes across multiple teams including infrastructure and information security, as well as our development and business partners.
• Ability to work independently or as a part of the team. The expectation is that this person will oversee day-to-day operations keeping the systems stable and healthy.
• Perform hands-on triage and troubleshooting of issues, issue reporting, and incident management. Resolve incidents based on customer defined SLA’s.
• Support production release activities.
• Perform system debugging/server health checks using tools like Splunk/App Dynamics.
• Perform business continuity and disaster recovery activities.
• Work closely with developers and business partners on various support requirement, configuration, log management and understand business functions.
• Document application support processes and procedures.

Requirements

• Education - B.E/B.Tech/B.Sc/B.C.A/M.C.A
• Certifications If Any - ITIL
• Experience Range – 4-8 years

Foundational skills:

• 7+ years of IT Experience in Production support for web based application developed in Java/J2EE/.Net technologies, Linux/Unix, SQL/Oracle.
• Knowledge of Autosys, Oracle/SQL, Unix/Linux, Scripting, Splunk, Ansible Deployment., Mulesoft, Dynatrace
• Ability to analyze and identify root cause of issues and have experience in diagnosing complex technical issues.
• Excellent verbal and written communication skills.
• Abilities to work effectively with various stakeholders and speak up on issues.
• Understanding of change and release management.

Desired skills:ITIL

10:30 AM – 7:30 PM