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Bank Of America Production Services Specialist II - GBS 
India, Tamil Nadu, Chennai 
97238843

30.08.2024

Responsibilities:

  • Provide application support in accordance with ITIL guidelines within the agreed SLAs.
  • Monitoring and support of production AutoSys jobs / schedules, troubleshooting, and resolution of production issues.
  • Coordination of production changes across multiple teams including infrastructure and information security, as well as our development and business partners.
  • Ability to work independently or as a part of the team. The expectation is that this person will oversee day-to-day operations keeping the systems stable and healthy.
  • Perform hands-on triage and troubleshooting of issues, issue reporting, and incident management. Resolve incidents based on customer defined SLA’s.
  • Support production release activities.
  • Perform system debugging/server health checks using tools like Splunk/App Dynamics.
  • Perform business continuity and disaster recovery activities.
  • Work closely with developers and business partners on various support requirement, configuration, log management and understand business functions.
  • Document application support processes and procedures.

Requirements

  • Education - B.E/B.Tech/B.Sc/B.C.A/M.C.A
  • Certifications If Any - ITIL
  • Experience Range – 4-8 years

Foundational skills:

  • 7+ years of IT Experience in Production support for web based application developed in Java/J2EE/.Net technologies, Linux/Unix, SQL/Oracle.
  • Knowledge of Autosys, Oracle/SQL, Unix/Linux, Scripting, Splunk, Ansible Deployment., Mulesoft, Dynatrace
  • Ability to analyze and identify root cause of issues and have experience in diagnosing complex technical issues.
  • Excellent verbal and written communication skills.
  • Abilities to work effectively with various stakeholders and speak up on issues.
  • Understanding of change and release management.

Desired skills:ITIL

10:30 AM – 7:30 PM