Expoint - all jobs in one place

Finding the best job has never been easier

Limitless High-tech career opportunities - Expoint

Elementor Knowledge Lead 
Israel, Tel Aviv District 
981425516

24.06.2024
Work Environment

We recorded and filmed a podcast specifically for you.

Responsibilities
  • Maintain an up-to-date knowledge base of our new features and applications to better assist customers
  • Collaborate with teams cross-functionally to ensure the accuracy and consistency of technical documentation
  • Analyze usage data and customer feedback to continuously improve the relevance of our documentation and knowledge base
  • Develop and conduct training sessions for internal teams on knowledge management tools and processes
  • Remain current with advancements in knowledge management and documentation, applying relevant updates into Elementor’s practices
Requirements
  • Minimum of 3 years experience as a knowledge manager or technical writer at a fast-paced, technology-driven environment
  • Demonstrated understanding of Agile development, sprints, and release cycles
  • Strong technical aptitude and ability to comprehend complex technical concepts
  • Excellent interpersonal skills to collaborate effectively with various stakeholders, including product, engineering, and customer support teams
  • Proven ability to break down complex information and guide others through technical processes
  • Experience in establishing comprehensive documentation systems from scratch, catering to different audiences
  • Proficiency in knowledge management methodologies, structured authoring, and single-sourcing
  • Exceptional verbal and written communication skills in English

Nice to have:

  • Experience in customer support practices and methodologies
  • Proficiency in the Atlassian product suite (Confluence and Jira)
  • Experience with WordPress
  • Proficiency in HTML, CSS, and JavaScript

Please attach a writing portfolio if you have one.

We recorded and filmed a podcast specifically for you.