Elementor Knowledge Lead 

Israel, Tel Aviv District 

981425516

We recorded and filmed a podcast specifically for you.

• Maintain an up-to-date knowledge base of our new features and applications to better assist customers
• Collaborate with teams cross-functionally to ensure the accuracy and consistency of technical documentation
• Analyze usage data and customer feedback to continuously improve the relevance of our documentation and knowledge base
• Develop and conduct training sessions for internal teams on knowledge management tools and processes
• Remain current with advancements in knowledge management and documentation, applying relevant updates into Elementor’s practices

• Minimum of 3 years experience as a knowledge manager or technical writer at a fast-paced, technology-driven environment
• Demonstrated understanding of Agile development, sprints, and release cycles
• Strong technical aptitude and ability to comprehend complex technical concepts
• Excellent interpersonal skills to collaborate effectively with various stakeholders, including product, engineering, and customer support teams
• Proven ability to break down complex information and guide others through technical processes
• Experience in establishing comprehensive documentation systems from scratch, catering to different audiences
• Proficiency in knowledge management methodologies, structured authoring, and single-sourcing
• Exceptional verbal and written communication skills in English

Nice to have:

• Experience in customer support practices and methodologies
• Proficiency in the Atlassian product suite (Confluence and Jira)
• Experience with WordPress
• Proficiency in HTML, CSS, and JavaScript

Please attach a writing portfolio if you have one.

We recorded and filmed a podcast specifically for you.