המקום בו המומחים והחברות הטובות ביותר נפגשים
MoonActive Support Knowledge Team Lead Israel, Tel Aviv District, Tel Aviv-Yafo 176982003
Yesterday
Responsibilities
- Become a vital part of the Customer Support team, owning all of our Help Centers, developing and implementing a robust content strategy based on insights from Customer Support teams and data analysis.
- Lead and define the roadmap and priorities for our team of Content Writers, setting personal goals, KPIs, SLAs.
- Work closely with Support and Product teams to identify knowledge gaps and update content accordingly, ensuring continuous improvement of our knowledge bases.
- Manage all written content utilized by Customer Support.
- Collaborate with different teams to develop our brand guide and tone of voice.
Requirements
- 2+ years experience managing a Knowledge Base and / or Help Center / or Support Team.
- 2+ years of experience managing teams.
- Experience working with data and making decisions based on data.
- Ability to work with technical and non-technical written materials.
- Customer-facing experience - advantage.
- Content writing and/or editorial experience - advantage.
- Native English and Hebrew speaker with excellent articulation skills.
- Tech savvy with an understanding of the customer experience.
APPLY FOR
THIS POSITION
THIS POSITION
משרות נוספות שיכולות לעניין אותך
