Cellebrite Knowledge Collaboration Specialist 

Israel 

991032904

Role Overview:

You will work closely with various business units toto ensure adoption and efficiency. This role requires a, and a passion for improving workplace productivity through innovative collaboration strategies.

Key Responsibilities:

• Lead Microsoft 365 collaboration initiatives across the organization, ensuring effective use of Teams, SharePoint, OneDrive, Viva, and other related tools.
• Serve as the primary expert and point of contact for Microsoft 365 applications, addressing business needs and system enhancements.
• Analyze and optimize business processes , ensuring alignment with IT and company-wide objectives.
• Ensure successful delivery of IT projects on time, within scope, and meeting quality standards.
• Lead stakeholder engagement efforts , gathering requirements, documenting changes, and educating users on solution improvements.
• Provide enterprise-wide support for business applications, troubleshooting and resolving issues within defined SLAs.
• Act as a technical mentor , sharing knowledge and best practices for collaboration tools across teams.
• Responsible for collaboration and knowledge management service SLA, handling cases within expected SLA and customer satisfaction.

Qualifications:

• 3-4 years of experience in implementing and maintaining enterprise-wide applications – a must.
• Deep expertise in Microsoft 365 collaboration tools (Teams, SharePoint, OneDrive, Viva, Power Platform) – a must.
• Strong project management skills , including planning, execution, and stakeholder communication.
• System analysis experience , including writing detailed technical and functional requirements.
• Excellent problem-solving and analytical skills with the ability to identify and resolve complex issues.
• Customer-centric mindset , with strong interpersonal and communication skills.
• Experience in managing Legal-related applications and customers – an advantage.
• Highly organized, proactive, and adaptable to evolving business needs.
• Proficiency in English – a must.