Capital One Senior Associate Process Management Hybrid 

United States, Virginia, Richmond 

974306842

West Creek 5 (12075), United States of America, Richmond, Virginia Senior Associate, Process Management (Hybrid - CX Hardware Strategy, ATM & Cash)

Responsibilities:

• Manage the daily process flow of initiating new cash transaction hardware projects through regular queue monitoring, process measurement, and breakdown response as needed

• Monitor cash transaction hardware inventory and collaborate with value chain partners (such as finance, construction, and operations) to ensure proper documentation of branch assets in finance’s fixed asset registry

• Assist with cash transaction hardware demand forecasting and strategy by staying in constant communication with leadership and gathering information as business needs evolve

• Maintain and develop useful reporting to assist with daily needs of branch hardware operations

• Collaborate with teammates on cross-functional project teams and provide input for process improvement initiatives that create better experiences for our customers

• Communicate updates with internal customers on new and existing processes

• Acquire knowledge of operational procedures and ensure audit documentation is relevant and updated

West Creek 5 (Richmond, VA) - this role is, where you will be expected to spend about half of your working time in office and half working virtually

Basic Qualifications:

• High School Diploma, GED or equivalent certification ​

• At least 2 years of experience in Business Process Management

• At least 1 year of experience with GSuite products

Preferred Qualifications:

• Bachelor’s Degree or Military Experience

• Lean, Agile, Six Sigma, Business Process Management, or Project Management Certification

• At least 1 year of inventory management experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.