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Capital One Associate Process Management - Card Data Hybrid United States, Virginia, Richmond 962149500
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General Responsibilities:
Perform bulk metadata registration updates.
Process data retention metadata and ownership role changes.
Facilitate Data Provisioning Agreement(DPA) renewals and/or updates.
Assist with Data Quality rule implementation (per requirements/ guidance from PDS).
Provide 1st level Data Quality monitoring, prompting Decisions/Action as appropriate.
Raise & manage tickets submitted to enterprise tool teams to resolve impediments.
Monitor processes to ensure followed correctly; correct issues or escalate with manager if controls are not working as planned.
Draft process maps, procedures, or other artifacts and may maintain/update documentation for new and existing processes.
Perform research to assist in process effectiveness and risk mitigation efforts.
Draft, test, and revise work instructions, gain relevant approvals, and ensure regular reviews take place.
Collect, analyze and measure data on domain specific control gaps and effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; may make improvements to processes.
Research best practices.
Collaborate with teammates on larger initiatives; may participate on cross-functional project teams and provide input for process improvement initiatives.
May develop project plans to execute process development and/orre-engineering.
Communicate updates with internal customers on new or existing processes; may include communications at the executive level; may provide customer service or training to users on process updates or rollouts; may deliver presentations.
May perform the process or parts of the process as needed.
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 1 year of experience in Process Management, Relationship Management, Data Management or Risk Management
At least 1 year of experience with Microsoft Office or G Suite
Preferred Qualifications:
Bachelor’s Degree or military experience
2+ years of experience in Process Management, Relationship Management, Data Management or Risk Management
PMP, Lean, Agile or Six Sigma certification
Strong communication, problem solving and collaboration skills
This role ismeaning associates typically spend about half their time (2-3 days per week)are enterprise- wide
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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