Capital One Associate Process Management - Card Data Hybrid 

United States, Virginia, Richmond 

962149500

General Responsibilities:

• Perform bulk metadata registration updates.

• Process data retention metadata and ownership role changes.

• Facilitate Data Provisioning Agreement(DPA) renewals and/or updates.

• Assist with Data Quality rule implementation (per requirements/ guidance from PDS).

• Provide 1st level Data Quality monitoring, prompting Decisions/Action as appropriate.

• Raise & manage tickets submitted to enterprise tool teams to resolve impediments.

• Monitor processes to ensure followed correctly; correct issues or escalate with manager if controls are not working as planned.

• Draft process maps, procedures, or other artifacts and may maintain/update documentation for new and existing processes.

• Perform research to assist in process effectiveness and risk mitigation efforts.

• Draft, test, and revise work instructions, gain relevant approvals, and ensure regular reviews take place.

• Collect, analyze and measure data on domain specific control gaps and effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; may make improvements to processes.

• Research best practices.

• Collaborate with teammates on larger initiatives; may participate on cross-functional project teams and provide input for process improvement initiatives.

• May develop project plans to execute process development and/orre-engineering.

• Communicate updates with internal customers on new or existing processes; may include communications at the executive level; may provide customer service or training to users on process updates or rollouts; may deliver presentations.

• May perform the process or parts of the process as needed.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 1 year of experience in Process Management, Relationship Management, Data Management or Risk Management

• At least 1 year of experience with Microsoft Office or G Suite

Preferred Qualifications:

• Bachelor’s Degree or military experience

• 2+ years of experience in Process Management, Relationship Management, Data Management or Risk Management

• PMP, Lean, Agile or Six Sigma certification

• Strong communication, problem solving and collaboration skills

This role ismeaning associates typically spend about half their time (2-3 days per week)are enterprise- wide