Capital One Sr Associate Process Management - Card Customer Identity Hybrid 

United States, Virginia, Richmond 

578508694

General Responsibilities:

• Build & maintain a robust working knowledge of Identity policies & processes, AML Legal & Regulatory Requirements, and Identity Operational Execution

• Create & nurture a strong working relationship with Segments, FDO Operations, AML Advisory and Product/Tech

• Support Customer Identity Risk & Controls team with strong policy & risk ownership and creative problem solving as appropriate for audits, exams, and large initiatives

• Develop subject matter expertise for customer management processes, and identify areas to improve the AML aspects of these processes

• Collaboration on new tools which will enable automation in manual areas of the process

• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives

• Driving changes and executing high priority, regulatory driven process changes for AML

• Designing, developing, and managing plans in a complex, dynamic environment

• Tracking and resolving process breakdowns

• Understanding customers’ needs of the process and driving process improvements

• Developing and maintaining formal process documentation including procedures and process flow diagrams

• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Preferred Qualifications:

• Bachelor's Degree or military experience

• At least 3 years of Process Management or Project Management experience

This role ismeaning associates typically spend about half their time (2-3 days per week)
in-person at one of our offices listed on this job postingare enterprise- wide