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Capital One Sr Associate Process Management - Card Customer Identity Hybrid 
United States, Virginia, Richmond 
578508694

07.09.2024
West Creek 1 (12071), United States of America, Richmond, Virginia Sr. Associate, Process Management - Card Customer Identity (Hybrid)

General Responsibilities:

  • Build & maintain a robust working knowledge of Identity policies & processes, AML Legal & Regulatory Requirements, and Identity Operational Execution

  • Create & nurture a strong working relationship with Segments, FDO Operations, AML Advisory and Product/Tech

  • Support Customer Identity Risk & Controls team with strong policy & risk ownership and creative problem solving as appropriate for audits, exams, and large initiatives

  • Develop subject matter expertise for customer management processes, and identify areas to improve the AML aspects of these processes

  • Collaboration on new tools which will enable automation in manual areas of the process

  • Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives

  • Driving changes and executing high priority, regulatory driven process changes for AML

  • Designing, developing, and managing plans in a complex, dynamic environment

  • Tracking and resolving process breakdowns

  • Understanding customers’ needs of the process and driving process improvements

  • Developing and maintaining formal process documentation including procedures and process flow diagrams

  • Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Preferred Qualifications:

  • Bachelor's Degree or military experience

  • At least 3 years of Process Management or Project Management experience

This role ismeaning associates typically spend about half their time (2-3 days per week)
in-person at one of our offices listed on this job postingare enterprise- wide

virtual work days
Tuesday, Wednesday and Thursday
are in-person days for associates to spend time together working in our beautifully-designed team areas.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.