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Capital One Senior Associate Process Management Hybrid 
United States, Virginia, Richmond 
974306842

03.07.2024
West Creek 5 (12075), United States of America, Richmond, Virginia Senior Associate, Process Management (Hybrid - CX Hardware Strategy, ATM & Cash)

Responsibilities:

  • Manage the daily process flow of initiating new cash transaction hardware projects through regular queue monitoring, process measurement, and breakdown response as needed

  • Monitor cash transaction hardware inventory and collaborate with value chain partners (such as finance, construction, and operations) to ensure proper documentation of branch assets in finance’s fixed asset registry

  • Assist with cash transaction hardware demand forecasting and strategy by staying in constant communication with leadership and gathering information as business needs evolve

  • Maintain and develop useful reporting to assist with daily needs of branch hardware operations

  • Collaborate with teammates on cross-functional project teams and provide input for process improvement initiatives that create better experiences for our customers

  • Communicate updates with internal customers on new and existing processes

  • Acquire knowledge of operational procedures and ensure audit documentation is relevant and updated

West Creek 5 (Richmond, VA) - this role is, where you will be expected to spend about half of your working time in office and half working virtually


Basic Qualifications:

  • High School Diploma, GED or equivalent certification ​

  • At least 2 years of experience in Business Process Management

  • At least 1 year of experience with GSuite products

Preferred Qualifications:

  • Bachelor’s Degree or Military Experience

  • Lean, Agile, Six Sigma, Business Process Management, or Project Management Certification

  • At least 1 year of inventory management experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.