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Microsoft Technical Program Manager Copilot Taiwan, Taoyuan City 973239478
Yesterday
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Job Description
By applying to this U.S. Mountain View, CA OR Redmond, WA position, you are required to be local to the San Francisco OR Seattle area in office 3 days a week.
Responsibilities
- Manage Product Feedback Lifecycle
- Oversee end-to-end customer feedback processes, including triage, reporting, dashboard development, and analysis.
- Ensure Copilot experiences are refined based on data-driven insights, addressing customer needs with high quality and efficiency.
- Champion Product Quality & Continuous Improvement
- Analyze customer feedback across multiple channels, synthesizing trends to identify areas for enhancement.
- Develop robust quality improvement frameworks that proactively address product issues and elevate user experience.
- Enable Cross-Team Collaboratio
- Partner with engineering, data science, and product teams to align objectives, track key deliverables, and streamline execution.
- Proactively communicate program status, risks, and dependencies, ensuring effective cross-functional coordination.
- Leverage Data to Drive Decision-Making
- Work closely with analytics teams to define key success metrics, correlate product improvements to usage patterns, and shape roadmap priorities based on quantifiable insights.
- Foster a High-Performing, Growth-Oriented Team
- Support mentorship and vendor resource management, sharing best practices and fostering an environment where team members feel empowered to innovate, learn, and grow.
- Apply Technical Expertise to Enhance Product Execution
- Dive deep into product architecture and system design, collaborating with engineering teams to resolve root causes, refine technical implementations, and optimize workflows.
- Drive Scalable Solutions for Operational Excellence
- Design and implement repeatable processes and frameworks that scale alongside product complexity and organizational growth, ensuring operational stability and continuous improvement.
Required Qualifications
- Bachelor’s Degree AND 2 years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 1 year(s) experience managing cross-functional and/or cross-team projects.
Preferred Qualifications
- Bachelor’s Degree AND 4 years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 4 years experience managing cross-functional and/or cross-team projects
- Familiarity with cloud infrastructure, distributed systems, or platform engineering.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
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