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Microsoft Technical Program Manager Copilot Taiwan, Taoyuan City 973239478
Yesterday
Job Description
By applying to this U.S. Mountain View, CA OR Redmond, WA position, you are required to be local to the San Francisco OR Seattle area in office 3 days a week.
Responsibilities
- Manage Product Feedback Lifecycle
- Oversee end-to-end customer feedback processes, including triage, reporting, dashboard development, and analysis.
- Ensure Copilot experiences are refined based on data-driven insights, addressing customer needs with high quality and efficiency.
- Champion Product Quality & Continuous Improvement
- Analyze customer feedback across multiple channels, synthesizing trends to identify areas for enhancement.
- Develop robust quality improvement frameworks that proactively address product issues and elevate user experience.
- Enable Cross-Team Collaboratio
- Partner with engineering, data science, and product teams to align objectives, track key deliverables, and streamline execution.
- Proactively communicate program status, risks, and dependencies, ensuring effective cross-functional coordination.
- Leverage Data to Drive Decision-Making
- Work closely with analytics teams to define key success metrics, correlate product improvements to usage patterns, and shape roadmap priorities based on quantifiable insights.
- Foster a High-Performing, Growth-Oriented Team
- Support mentorship and vendor resource management, sharing best practices and fostering an environment where team members feel empowered to innovate, learn, and grow.
- Apply Technical Expertise to Enhance Product Execution
- Dive deep into product architecture and system design, collaborating with engineering teams to resolve root causes, refine technical implementations, and optimize workflows.
- Drive Scalable Solutions for Operational Excellence
- Design and implement repeatable processes and frameworks that scale alongside product complexity and organizational growth, ensuring operational stability and continuous improvement.
Required Qualifications
- Bachelor’s Degree AND 2 years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 1 year(s) experience managing cross-functional and/or cross-team projects.
Preferred Qualifications
- Bachelor’s Degree AND 4 years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 4 years experience managing cross-functional and/or cross-team projects
- Familiarity with cloud infrastructure, distributed systems, or platform engineering.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
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