Microsoft Technical Support Engineer - Cosmos DB 

Taiwan, Taoyuan City 

965328931

Required Qualifications:

• Hands On previous working experience in either Technical support, technical consulting, or information technology OR Bachelor's Degree in Computer Science, Information Technology (IT).

• Experience in a customer facing or customer support role with strong troubleshooting and problem-solving of complex technical issues involving multiple technologies in a team environment.

• Strong understanding of Azure Cosmos DB fundamentals, including its architecture, APIs, and data querying.
• Experience with one or more Database, Big Data or Analytics Products and Services:
- Azure SQL Database / Managed Instance
- Azure Data Factory
- NoSQL Services, MongoDB
- BI experience like ETL, Data warehousing management, Data Mining, Report Designer or developer.
- Open Source Databases (Azure DB for PostgresSQL, Azure Database for MySQL, Azure Database for MariaDB, Azure Cache for Redis).

Any of the below experience is preferred:

• Experience in any RDBMS or an understanding of general RDBMS concepts.
• Experience with any NoSQL database systems like Mongo DB, Cassandra DB, etc.
• Knowledge of the Microsoft Azure Eco system with a focus on Azure Cosmos DB and/or Azure Data Explorer.

Language Qualification:

English Language: confident in reading, writing and speaking. OR
Fluent in German, French, and/or Italian - confident in reading, writing and speaking.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.