Microsoft Embedded Escalation Engineer- Azure Cosmos DB 

Taiwan, Taoyuan City 

663605058

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Language Qualification
English Language: fluent in reading, writing and speaking.

• Experience with Azure Cosmos DB or other NoSQL databases.
• Knowledge of networking, security, and performance optimization in cloud environments.
• Familiarity with DevOps practices and tools.
• Strong understanding of cloud computing concepts and technologies, particularly Azure.

• Excellent problem-solving skills and the ability to think critically under pressure.
• Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to a non-technical audience.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Act as a technical expert and provide advanced troubleshooting and problem resolution for Azure Cosmos DB customers.
• Collaborate closely with the Azure Cosmos DB engineering team to identify, diagnose, and resolve product issues.
• Work directly with customers to understand their technical challenges and provide tailored solutions.
• Develop and maintain deep technical knowledge of Azure Cosmos DB and related technologies.
• Share your knowledge through readiness programs, technical coaching and mentoring of others.
• Create and improve documentation, tools, and processes to enhance the customer support experience.
• Participate in on-call rotations to provide 24/7 support for critical customer issues.
• Mentor and train junior engineers to build a strong and knowledgeable support team.