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Tesla Return Merchandise Authorization RMA Coordinator Netherlands, North Holland, Amsterdam 956555190
13.08.2024
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What You’ll DoWhat You’ll Bring
- Ensuring Tesla’s residential customers receive a stellar end-end service experience
- Placing orders, working with logistics partners and customers to track progress for warranty replacement cases in the pipeline
- Coordinating the physical returns & internal processing of defective products to Tesla premises in conjunction with return logistics & remanufacturing teams
- Collaborating with residential hardware engineering and technical support teams to forecast failure rates and accordingly manage stock considerations related to the supply and demand of replacement products
- Onboarding new vendors & creating purchase orders for our service partners/Installers to remunerate them for the warranty services provided
- Identifying & driving various improvement opportunities in the residential service lifecycle, including process & system improvements to enhance the customer experience
2+ years of professional experience in business operations with evidence of exceptional ability working cross-functionally with technical, operational, and supply chain teams
- Excellent attention to detail and ability to prioritize workload effectively
- Excellent interpersonal communication skills are required
- Professional fluency in English is required. Additional European languages are a plus
- Proficient in the Microsoft suite (SharePoint, Office, Excel, PowerPoint, MS Project, Visio) and other analytics tools like PowerBI is a plus
- Ability to analyze problems and find solutions in a structured manner
- Analytical and problem-solving mindset
- Ability to work in a team and also an organized and independent manner
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