Nvidia Senior RMA Service Coordinator 

Israel, North District 

31472503

What you'll be doing:

• Lead all aspects of performance and execution of the Forward Stocking Locations logistics partners and 4PL support operations to dispatch customer orders. This position covers EMEA time zone support.

• Escalation point of contact for import/export issues to resolve with our Global Trade Compliance team and EOR/IOR partners.

• Hold weekly meetings with logistics/4PL partners to track operational performance.

• Ensure customer service parts replacements are shipped to meet specified service level agreement (SLA).

• Investigate service misses, issue corrective action, and track resolution of root causes for SLA misses with our logistics suppliers.

• Ensure customer RMA returns are routed and processed accurately and in a timely manner

• Work the logistics, warehousing, repair operations and 4PL partners to continuously improve processes.

• Ensure inventory replenishment orders are processed on time.

• Review shipment backlog and resolve gating replenishment and defective return shipments.

• Regional coverage - disposition day to day challenges for FSL-Support, NCR-India, Repair sites and UPS FSL operations teams

• Publish metric measuring data integrity between SAP/CRM and FSL systems

What we need to see:

• Associate's degree or equivalent experience

• 5+ years of logistics experience

• Direct experience with service operations and customer support, including demonstrating results and accomplishments

• Experience with indirect leadership responsibilities (e.g. leading 3rd party operations, large-scale program management, etc.)

• Possess a start-up mentality; proactive in driving actions to support the business and willing to take on additional responsibilities as the business grow

• Experience working with Trade Compliance processes and systems

• Advanced MS Office (Word, PowerPoint) and Excel skills

• Excellent oral and written communication skills

Ways to stand out from the crowd:

• 5 years experience in service logistics and operations support in a fast-paced environment

• Results-oriented, analytical, curious, self-motivated

• Demonstrated creative problem-solving skills

• Familiar with SPLUS and SAP/ CRM

• Excellent tracking and reporting skills and customer-focused approach