Taboola T2 Technical Support Engineer – Advertiser 

India, Haryana, Gurugram 

950766413

Here are some of the things tier 2 support engineers do on a day-to-day basis?

• Perform comprehensive troubleshooting, data discrepancy analysis around key metrics in digital advertising such as clicks reporting and reading and utilization of system logs, to identify and resolve complex support issues in a timely manner, escalated by 1st level support.
• End to end ownership and management of assigned investigative cases to ensure they meet service agreement levels, maintaining a high standard of support.
• Provide ongoing support and work closely with business teams throughout the company to address technical issues and improve processes.
• Engage in direct communication with advertisers to understand their issues, provide solutions, and ensure customer satisfaction.

Technical Skills

• SQL (Advanced Level)
• Ability to write complex queries for data extraction and manipulation.
• Knowledge of database structures.
• API (Advanced Level)
• Proficiency in integrating and troubleshooting APIs.
• Understanding of RESTful services and related protocols.
• Kusto (Intermediate Level)
• Experience with Kusto Query Language (KQL) for data analysis in services like Azure Data Explorer.
• Grafana (Intermediate Level)
• Ability to read and comprehend dashboards for monitoring and visualizing data.
• Big Query (Intermediate Level)
• Knowledge of Google BigQuery for large-scale data analysis and SQL query optimization.
• Kibana (Advanced Level)
• Proficient in using Kibana for data visualization and log analysis.
• Troubleshooting Experience
• Strong problem-solving skills to diagnose and resolve technical issues.
• Ability to systematically approach problems and identify root causes.

Analytical and Problem-Solving Skills

• Ability to probe to gather detailed insights around the technical issue reported, understand flows and Provide Creative and Customized Technical Solutions
• Capability to comprehend complex technical flows and systems.
• Creativity in developing tailored solutions for unique customer problems.

Communication Skills

• Fluent English and Excellent Customer-Facing and Communication Skills (Verbal and Written)
• Strong interpersonal skills to manage customer interactions positively.

Organizational Skills

• Strong time management skills to meet deadlines without compromising quality.
• Multi-Tasking, Self-Learning, Highly Motivated, and a Team Player
• Ability to handle multiple tasks efficiently.
• Self-driven to continuously learn and adapt to new technologies.
• Motivated to achieve goals and collaborate effectively with team members.

Operational Flexibility

• Must Be Open for Shifts to Cover 24*7 Operations to provide round-the-clock support.

Preferred experience:

• Candidate must be a Graduate from the Computer Science background
• Technical Support Experience: 4+ years of experience in a technical support position, demonstrating strong problem-solving skills and the ability to resolve complex technical issues.
• Multinational Organization: Experience working in a multinational organization, showing an ability to collaborate with diverse teams across different regions.
• Digital Advertising Industry: Background in the digital advertising industry, specifically with experience in the following areas will be given priority over others during the interview process
• DB360 (Display & Video 360)
• Google Analytics
• Google Tag Manager (GTM)
• Programmatic Advertising