Taboola T2 Technical Support Engineer – Publisher 

India, Haryana, Gurugram 

427595151

The position requires troubleshooting complex
web and backend technology issuesand excellent communication skills. The Support Engineer works closely with various teams within the company, including 3

• Perform in-depth troubleshooting including DB analysis and reading system logs to identify and solve complex support issues that were escalated by 1stlevel support
• Manage assigned cases to meet service agreement levels
• Ongoing support and working closely with the business teams throughout the company

What are the skills a good L2 Support Engineer needs to have?

• 2+ years of proven experience with internet technologies including: HTML, CSS, Javascript and SQL
• Troubleshooting experience
• Ability to understand flows and provide creative technical solutions
• Fluent English and excellent customer facing and communication skills (verbal and written)
• Ability to comply with tight deadlines
• Multi-tasking, self-learning, highly motivated and aa team player

Preferred experience:

• Experience in a technical support position
• Experience in a multinational organization
• Publishing industry background