The position requires troubleshooting complex
web and backend technology issuesand excellent communication skills. The Support Engineer works closely with various teams within the company, including 3
- Perform in-depth troubleshooting including DB analysis and reading system logs to identify and solve complex support issues that were escalated by 1stlevel support
- Manage assigned cases to meet service agreement levels
- Ongoing support and working closely with the business teams throughout the company
What are the skills a good L2 Support Engineer needs to have?
- 2+ years of proven experience with internet technologies including: HTML, CSS, Javascript and SQL
- Troubleshooting experience
- Ability to understand flows and provide creative technical solutions
- Fluent English and excellent customer facing and communication skills (verbal and written)
- Ability to comply with tight deadlines
- Multi-tasking, self-learning, highly motivated and aa team player
Preferred experience:
- Experience in a technical support position
- Experience in a multinational organization
- Publishing industry background