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Taboola T2 Technical Support Engineer – Publisher 
India, Haryana, Gurugram 
427595151

25.06.2024

The position requires troubleshooting complex
web and backend technology issuesand excellent communication skills. The Support Engineer works closely with various teams within the company, including 3

  • Perform in-depth troubleshooting including DB analysis and reading system logs to identify and solve complex support issues that were escalated by 1stlevel support
  • Manage assigned cases to meet service agreement levels
  • Ongoing support and working closely with the business teams throughout the company

What are the skills a good L2 Support Engineer needs to have?

  • 2+ years of proven experience with internet technologies including: HTML, CSS, Javascript and SQL
  • Troubleshooting experience
  • Ability to understand flows and provide creative technical solutions
  • Fluent English and excellent customer facing and communication skills (verbal and written)
  • Ability to comply with tight deadlines
  • Multi-tasking, self-learning, highly motivated and aa team player

Preferred experience:

  • Experience in a technical support position
  • Experience in a multinational organization
  • Publishing industry background