The position requires troubleshooting complex
web and backend technology issuesand excellent communication skills. The Support Engineer works closely with various teams within the company, including 3
- Perform in-depth troubleshooting including DB analysis and reading system logs to identify and solve complex support issues that were escalated by 1stlevel support
- Manage assigned cases to meet service agreement levels
- Ongoing support and working closely with the business teams throughout the company
What are the skills a good Support Engineer needs to have?
- Proven experience with internet technologies including: SQL , API
- Troubleshooting experience
- Ability to understand flows and provide creative technical solutions
- Fluent English and excellent customer facing and communication skills (verbal and written)
- Ability to comply with tight deadlines
- Multi-tasking, self-learning, highly motivated and a team player
Preferred experience:
- Experience in a technical support position atleast 2yrs
- Experience in a multinational organization
- Publishing industry background