Taboola Advertiser Frontline Support Technical Team Lead 

India, Haryana, Gurugram 

868964690

What You’ll Do:

• Build and lead a World-Class Team: Mentor and develop your team to deliver outstanding customer experiences.
• Own Customer Success: Ensure seamless support operations, meeting SLAs, and exceeding customer expectations.
• Drive Innovation: Analyze performance metrics, identify trends, implement process improvements and make best use of AI.
• Collaborate Across Teams: Partner with cross-functional teams to optimize support workflows and enhance product capabilities.
• Tackle Complex Challenges: Lead incident response and provide technical guidance to resolve critical issues.

Leadership & People Management:

• Proven track record in leading and motivating high-performing support teams.
• Expertise in coaching, mentoring, and developing team members.
• Strong interpersonal and communication skills to build relationships and resolve conflicts.
• Proven experience leading technical support teams in a fast-paced environment.

Technical Proficiency & Problem Solving:

• Deep understanding of technical support operations and metrics.
• Proficiency in Jira, Salesforce, and Tableau for data-driven decision making.
• Strong technical proficiency with SQL, APIs, Kusto, Grafana, BigQuery, and Kibana.
• Strong analytical and problem-solving skills to drive process improvements.

Business Acumen & Customer Focus:

• Experience managing client escalations and maintaining high customer satisfaction.
• Ability to align team efforts with business objectives and SLAs.
• Passion for delivering exceptional customer experiences.
• Ability to thrive in a dynamic, collaborative environment.

Industry Knowledge:

• Proven experience in the ad-tech industry.
• Understanding of industry trends and best practices in technical support function.

Additional Requirements:

• Minimum 6+ years of experience in technical support domain, with 2+ years in team management experience
• Experience in managing complex projects and meeting deadlines.