Airbnb Senior Design Operations Program Manager 

United States 

932184997

The Difference You Will Make:

• As a Senior Design Operations Program Manager, you are responsible for establishing and improving workflows and processes to ensure that we deliver excellence with predictability at scale. You will focus on our toolset (i.e. Airtable, Asana, Google Drive) and optimize how and when we use them. Responsibilities range from day-to-day operational execution to developing future state enhancements that meet our long term goals.

A Typical Day:

• Partner with manager and/or Design Ops leadership on initiatives that impact all of Design—including resourcing strategies, tool optimization and education, and process improvements that help us scale and operate efficiently and effectively.
• Shape, drive, and document processes and tools for effective org planning workflows by assessing current tools and gaps and iterating on improvements toward a longer-term vision for more seamless workstreams.
• Collaborate with internal and cross functional (XFN) teams to simplify, unify, and streamline both Design and XFN processes and tools (Airtable) to enhance productivity.
• Collaborate with internal and cross functional (XFN) teams to simplify, unify, and streamline both Design and XFN processes and tools (Airtable) to enhance productivity.
• Support overarching planning processes (e.g. monthly planning) to ensure headcount staffing and contractor resourcing plan meets larger skillset needs of team and business.
• Support manager with cross functional tooling efforts
• Collaborate with Design Ops and Design Program Managers (DPMs) to ensure consistency in overarching ways-of-working to drive successful program delivery.
• Coordinate periodic reporting on team output and key metrics, manage work plans, analyze data, and ensure recommendations are effectively implemented.
• Engage with partner teams to maintain excellent and timely data accuracy.
• Develop a system to regularly update and maintain accuracy of documentation relative to Operating System, onboarding, process and tools.
• Support the development of capacity planning, scoping, and roadmap planning standards across Design functions.
• Support the development of capacity planning, scoping, and roadmap planning standards across Design functions.
• Participate in and support cultural moments as part of Design

Other design operational responsibilities may be required but will be considered and determined based on experience, capability, organizational need, and bandwidth.

Your Expertise:

To ensure that we have the right person for the role, here are the superpowers we are looking for:

• BA/BS with 7+ years consulting, program management, product management, project management with demonstrated experience establishing methods and processes, implementing systems, and supporting org-wide operations.
• Proactive approach with a demonstrated ability to work through ambiguity to detailed simple solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish line with some oversight.
• Highly tactical operator with a focus on tracking, reporting, and process improvement.
• Proficiency in optimizing program management tools for enhanced efficiency.
• Highly organized with a talent for structuring and implementing initiatives at scale.
• Deep understanding of user-centered design methodologies and iterative development approaches.
• Proficiency in managing tooling and design systems, including Airtable, Asana, and Figma with an ability to learn technical systems quickly.
• Long-term strategic thinking balanced with near-term execution skills.
• Expert in collecting, organizing, and interpreting data.
• Proven track record and a desire to collaborate with cross-functional teams.
• Adaptability to thrive in a high-growth, ambiguous, and constantly evolving organization.
• Exceptional analytical and problem-solving abilities.