Uber Human Resources Service Analyst II 

United States, West Virginia 

90924238

About the role

The HR Shared Services HRIS+BGC Coordinator position (also known as Service Team Analyst II) is a tenured level production position under the HR Shared Services team of the Uber Center Of Excellence (COE) organization. This role is meant to support the HRSS HRIS + Background Check Support Team of the larger People Support umbrella. This role is intended to be a more senior position for our entry-level agent population.

What you will do?

• Maintain and update data within our HR system, Workday, ensuring a high degree of accuracy.
• Process mass data change requests that are in scope (Entity Change, Re-orgs, Acquisitions, Creation of Supervisory Org) with a high degree of accuracy
• Process employee job profile and business title changes in Workday.
• Manage and document approvals for data change requests to maintain compliance with internal/external regulatory audits.
• Apply one-time payments for special compensation changes.
• Update employee compensation related to internal movements.
• Provide a high level of support to employees by responding to requests, questions and escalating issues as necessary through our ticketing systems, Service Now, and ICIMS.
• Review background check results with extreme thoroughness and attention to detail.
• Adjudicate results for all red flags in the criminal, education, and employment components of background checks, ensuring compliance to existing guidelines.
• Conduct research on federal law and compliance requirements in aid of adjudicating red flags identified by the background check vendor, and where existing guidelines are not sufficient.
• Manage the background check inflow and triage tickets to administrators or Tier 2 support if necessary.
• Contact candidates for verification of discrepancies with Educational and Employment findings as necessary.
• Provide training and support to administrators as needed.
• Be familiar with HR and ticketing tools, adjudication guidelines and legal resources which may vary per location or region/state.
• Coordinate with in-region stakeholders for policy clarification or tier-2 support if necessary.

Qualifications

• Fluently communicate in both English and Spanish (B2+)
• At least 1 year of prior experience in Customer Service, HR shared services, internal HR (recruitment, payroll, benefits, background screening, etc.), or outsourced HR environment handling complex tasks such as employee data management, contracts lifecycle management, or document compliance.
• Strong customer service and administrative experience; very technically savvy.
• Good stakeholder and task management.
• Must be amenable to work on different shifts and on weekends and holidays (schedules will change depending on the business need).

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .