Wells Fargo Benefit Operations Business Excellence Lead 

United States, North Carolina, Charlotte 

908626419

In this role, you will:

• Develop plan and manage realignment of benefit operations processes; includes moving non-benefit or leave processes to other functions
• Ensure integration of regulatory changes into operational processes, where applicable
• Oversee continuous improvement, streamlining and automation.
• Ensure execution of all change readiness activities across all Ben Ops functions for all programs/projects and issues (e.g., test plans deliver requirements, update/train procedures and controls)
• Develop the overarching strategy and plan to mature processes and tool by identifying Workday gaps and implement tool enhancements related to both ServiceNow and Workday.
• Partner with Business Control Lead to ensure Service Model and all relevant RCSA document are proactively updated
• Establish and monitor performance metrics and OKRs; develop cross-business dashboards and metrics for both daily operational management and decision making.
• Drive change readiness for programs, large projects, issue management – ensure delivery of updates or new process, procedures, controls, reports and training and communications thereof.

Required Qualifications:

• 7+ years of Business Execution, Implementation, or Strategic Planning experience, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• People manager within a Benefits or HR shared service environment
• Leave operations experience
• Experience managing or leading others in a matrixed environment
• Experience with ServiceNow and Workday
• Six sigma, processimprovement/excellenceexperience
• Experience developing metrics (i.e., KPIs, KRIs, OKRs ) and reporting
• Experience managing large-scale change readiness projects or programs
• Experience writing or updating procedure or writing issue summary memos
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to quickly establish credibility to build and maintain effective working relationships

Job Expectations:

• Position will require onsite presence from Charlotte, NC, San Antonio, TX or Phoenix, AZ.
• Relocation assistance is not available for this position.
• Ability to travel up 10 % of the time.
• Position will support global work across multiple time zones.

23 Feb 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.