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Philips Service Engineer United States, New Mexico, Los Alamos 899813881
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We're seeking a talented
Your Role:
As a Remote Service Engineer,you will be the first line of defense for our customers' technical issues.You'll receive,Your responsibilities will include:
Providing Advanced Technical Support:Diagnosing and resolving complex technical issues remotely,ensuring customer satisfaction and minimizing downtime.
Managing Customer Cases:Efficiently handling customer cases,documenting service records,and communicating updates and solutions clearly.
Ensuring First-Time Right Resolutions:Collaborating with field engineers to provide accurate diagnostics and ensure that issues are resolved efficiently on the first visit.
Escalating Issues:Identifying and escalating critical issues to the appropriate teams for timely resolution.
Handling Customer Feedback:
Qualifications:
To succeed in this role,you should have:
incident resolution and Ticket management
Experience with HIS and PACS
Technical Skills on OS (windows Server 2008-2019)
Basic networking understanding (VLAN, Load Balancer, Switches)
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