Philips Service Engineer 

United States 

582852481

Your role:

• Serve as an ambassador for Philips Digital Pathology by delivering top-tier remote technical support to customers, ensuring high satisfaction and regulatory compliance.
• Diagnose and resolve technical issues through remote troubleshooting techniques, service information, and technical expertise, providing clear action plans when onsite support is required.
• Manage customer inquiries, complaints, and escalations effectively to ensure accurate resolution and customer success.
• Collaborate with a high-performing, cohesive remote service team to support each other and optimize customer outcomes.
• Benefit from professional development opportunities in a dynamic environment with access to cutting-edge tools and processes.

You're the right fit if:

• You’ve acquired at least 4 years of experience in IT/network diagnosis, system connectivity, or remote service, with a minimum of 2 years in a customer-facing remote support role.
• Your skills include expertise in Microsoft Server, VMware, and Microsoft SQL, with preferred certifications in engineering, networking, or Microsoft technologies.
• You have a four-year degree in Computer Science, Information Technology, or a related field (preferred).
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .
• You’re an excellent communicator and problem solver with a customer-centric mindset, capable of working independently while collaborating effectively within a team.

How we work together

This is a remote based role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, MT, NE, NM, OK, SC, SD, TN, UT, WY is $33.57 - $57.55/hour

The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, WY: $35.34 - $60.58/hour

The pay range for this position in AK, DE, MD, NY, RI, WA: $37.10 - $63.61/hour

The pay range for this position in CA, CT, MA, NJ, DC: $39.58 - $67.85/hour

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.