Philips Service Engineer 

United States 

686465863

Remote Service Engineer

532268 Remote Service Engineer

You are a part of

Your role:

• The Remote Service Engineer is the ambassador of Philips Digital Pathology ensuring that all customers are satisfied while meeting or exceeding our business targets.
• Receives, registers, and provides technical service to the requests or problems coming in from all medial channels and communicates solutions or actions acting in accordance with our regulatory guidelines.
• Solutions are provided by using Remote diagnostics, troubleshooting techniques, service technical information or knowledge, work orders creating service and keeping the customer informed of the service status.
• Focuses on Remote Resolution, where this is not possible provides a clear action plan, with parts (if required), and
• diagnosis before dispatch
• Handles complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration and action.

You're the right fit if:

• Education: 4 year degree in Computer Science, Information Technology or other related field preferred
• Experience with Microsoft Server, VMWare, and Microsoft SQL required
• Engineer/Network Engineer/Microsoft Certifications desired
• Minimum 4 years of related experience
• Minimum 2 years prior experience in a remote support customer facing role
• Competent in IT/Network diagnosis/system connectivity/Remote service essential
• Healthcare experience desired
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position is $30.79 to $52.79, hourly. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

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consider candidates who require sponsorship for a work-authorized visa, now or in the future.