Philips Service Engineer 

United States, New Mexico, Los Alamos 

899813881

Remote Service Engineer

We're seeking a talented

Your Role:

As a Remote Service Engineer,you will be the first line of defense for our customers' technical issues.You'll receive,Your responsibilities will include:

• Providing Advanced Technical Support:Diagnosing and resolving complex technical issues remotely,ensuring customer satisfaction and minimizing downtime.

• Managing Customer Cases:Efficiently handling customer cases,documenting service records,and communicating updates and solutions clearly.

• Ensuring First-Time Right Resolutions:Collaborating with field engineers to provide accurate diagnostics and ensure that issues are resolved efficiently on the first visit.

• Escalating Issues:Identifying and escalating critical issues to the appropriate teams for timely resolution.

• Handling Customer Feedback:

Qualifications:

To succeed in this role,you should have:

• incident resolution and Ticket management

• Experience with HIS and PACS

• Technical Skills on OS (windows Server 2008-2019)

• Basic networking understanding (VLAN, Load Balancer, Switches)