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Apple Retail Executive Relations Representative APAC China, Shanghai 896337412
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- English and Mandarin fluency(read, write and speak)
- Excellent verbal and written communication skills
- 3+ years customer-facing experience in a customer service role or technology retail store environment
- Consistently meets or exceeds customer satisfaction goals
- Experience de-escalating sensitive customer issues by phone or in person
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Experience with positioning sensitive and confidential outcomes
- Genius Bar, technical support experience in Apple Retail or experience troubleshooting devices with customers
- BA/BS or equivalent relevant experience
- Experienced on addressing customer issues from the Government Authorities is a plus
- Cantonese or Japanese speaker is a plus
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