8+ years of customer service/support experience in e-commerce/retail environment. 4+ years leading high-performing support teams.
Experience managing a diversely experienced group of people and responsibilities with demonstrated cross-regional work on projects/initiatives and liaising with business partners.
Must display strong ability to prioritize deliverables, focusing on critical path items, with a persistent attention to detail.
Fluent in English and Mandarin.
Communicates with ease at all levels and teams.
Ability to evaluate complex issues with multitude of factors and propose optimal solution(s).
Proactive team-player with a can-do attitude and a deep sense of ownership and accountability. Strong leadership skills with a proactive participative style.
Comfortable taking on any crisis moments. Encourages direct and thoughtful debate, and intuitively knows when to drive to a decision.
Influence worldwide teams to ensure regional needs and preferences are represented in key operations decisions.