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Apple AMR Retail Executive Relations Representative United States, Texas, Austin 299623526
14.04.2025
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- 3+ years customer-facing experience in a contact center or technology retail store environment
- 1 year+ in a role which provided administrative support to frontline specialists in escalated customer situations, including sending business updates to leaders with excellence
- Consistently meets or exceeds customer satisfaction goals
- Experience de-escalating sensitive customer issues by phone or in person
- Experience with positioning sensitive and confidential outcomes
- Ability to read, write, and speak Spanish or Brazilian Portuguese fluently
- Comfortable challenging the status quo to find improvements for the customer experience
- Genius Bar experience in Apple Retail or experience troubleshooting electronicdevices with customers
- Adjusts communication content and style to meet the needs of diverse stakeholders
- Actively seeks input from pertinent sources to make timely and well informed decisions
- Gains and applies knowledge of the organization to advance multiple objectives
- BA/BS or equivalent relevant experience
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