8+ years of relationship management experience, including proven experience in a customer service/support environment.
Proven ability fostering extraordinary relationships with cross functional senior leadership and external government officials.
Proactive team-player with a can-do attitude and a deep sense of ownership and accountability.
Exceptional written and verbal presentation skills in both Mandarin and English.
Thrive in an ambiguous environment and can think clearly in a fast-moving and complicated situation. Discretion when dealing with confidential information.
Ability to evaluate complex issues with multitude of factors and propose optimal solution(s), and Influence business owners through poised presentations of concepts and recommendations.
Comfortable handling any crisis moments. Encourages direct and constructive debate, and intuitively knows when and how to drive to a decision.
Must display great ability to prioritize deliverables, focusing on critical path items while maintaining unwavering attention to detail.