Uber Community Support Specialist - Eats German Speaker 

United States, West Virginia 

88652654

• Resolve high volume of customer contacts through various support modalities which may include inbound and outbound calls, email, chat, and tickets
• Investigate case details to resolve root cause of issues
• Learn and master multiple applications and resources including contact management systems and knowledge bases
• Communicate quickly and effectively to internal and external stakeholders
• Triage and escalate urgent issues in order to drive them to resolution
• Complete thorough documentation and notation on customer contacts and trends
• Provide feedback to leadership and program teams regarding processes and trends

• Fluent in German
• Good knowledge of English (written and spoken)
• Availability to work in rotating shifts from Monday to Sunday (essential)
• High proficiency using computers (typing, quickly navigating between various tools)
• Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
• Passion for helping others and creating support experiences that exceed users’ expectations
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
• Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
• You’re an Uber Advocate -- you care deeply about the product and getting others excited to use Uber

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .