Uber Community Support Specialist - Eats German Speaker 

United States, West Virginia 

894974488

Investigate case details to resolve root cause of issues

Learn and master multiple applications and resources including contact management systems and knowledge bases

Communicate quickly and effectively to internal and external stakeholders

Triage and escalate urgent issues in order to drive them to resolution

• Fluent in German
• Good knowledge of English (written and spoken)
• Currently living in Lisbon or willing to move
• Availability to work in rotating shifts from Monday to Sunday (essential)
• High proficiency using computers (typing, quickly navigating between various tools)
• Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
• Passion for helping others and creating support experiences that exceed users’ expectations
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
• Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
• You’re an Uber Advocate -- you care deeply about the product and getting others excited to use Uber

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .