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Uber Community Support Specialist - Eats French Speaker 
United States, West Virginia 
39990896

04.07.2024
What You Will Do
  • Resolve high volume of customer contacts through various support modalities which may include inbound and outbound calls, email, chat, and tickets
  • Investigate case details to resolve root cause of issues
  • Learn and master multiple applications and resources including contact management systems and knowledge bases
  • Communicate quickly and effectively to internal and external stakeholders
  • Triage and escalate urgent issues in order to drive them to resolution
  • Complete thorough documentation and notation on customer contacts and trends
  • Provide feedback to leadership and program teams regarding processes and trends
What You Will Need
  • Proficiency in French and English is required!
  • Good knowledge of English (written and spoken)
  • Currently living in Lisbon or willing to move
  • Availability to work in rotating shifts from Monday to Sunday
  • High proficiency using computers (typing, quickly navigating between various tools)
  • Outstanding reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
  • Passion for helping others and creating support experiences that exceed users’ expectations
  • Ability to troubleshoot problems and find speedy resolutions.
  • Skilled at handling multiple issues at once to efficiently tackle a large number of inquiries.
  • Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
  • You’re an Uber Advocate — you care deeply about the product and getting others excited to use Uber

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .