What You Will Do- Resolve high volume of customer contacts through various support modalities which may include inbound and outbound calls, email, chat, and tickets
- Investigate case details to resolve root cause of issues
- Learn and master multiple applications and resources including contact management systems and knowledge bases
- Communicate quickly and effectively to internal and external stakeholders
- Triage and escalate urgent issues in order to drive them to resolution
- Complete thorough documentation and notation on customer contacts and trends
- Provide feedback to leadership and program teams regarding processes and trends
What You Will Need- Proficiency in French and English is required!
- Good knowledge of English (written and spoken)
- Currently living in Lisbon or willing to move
- Availability to work in rotating shifts from Monday to Sunday
- High proficiency using computers (typing, quickly navigating between various tools)
- Outstanding reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
- Passion for helping others and creating support experiences that exceed users’ expectations
- Ability to troubleshoot problems and find speedy resolutions.
- Skilled at handling multiple issues at once to efficiently tackle a large number of inquiries.
- Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
- You’re an Uber Advocate — you care deeply about the product and getting others excited to use Uber
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .