Siemens Order Management Professional 

Slovakia, Region of Košice, Košice 

886290406

This is a role well suited to an ambitious professional, looking for the next step in their career. As an Order Management Processor, you will be responsible for:

• Resolves the most complex inquiries and/or requests regarding products and/or services. Guides internal customers and contacts by providing the most complex information while providing efficient and courteous service. Leads investigations and resolves the most complex problems. Guides order tracking, price quoting, and purchase order creation, and participates in order scheduling process.

• Receive and Process Orders from company affiliates and third parties and process through shipment to the point invoice. Obtains and confirm all information required to configure the order. (Internal purchase orders, letter of credit, external purchase order). Review Regulatory website for registration requirements for international orders. Coordinate multi-modality orders, as required.
• Create sales order in SAP, verify configuration (using price book tools), pricing, schedule to capacity, and coordinate customer delivery. Release the Sales Order to the Order Fulfillment or create and submit purchase order to contract manufacturer as needed.
• Monitor the order status and follow up to ensure its progress and on-time delivery.

• Experience in export/logistics working closely with our logistics team.

• Generate RMA (Return Material Authorization) requests and complete follow-up at internal customer and vendor levels. Provide order confirmation to the country/customer. Assist coordination of deliveries with Logistics dept. when necessary. Process invoices upon Inco terms, or other sales terms as required.
• Serve as a flex Order Management Resource: Provide information related to the order management process and respond to questions and issues from order process stakeholders (order fulfillment, customer, supplier, buyers. country managers and counterparts, SCM engineers, CSEs, shipping/traffic, Ultrasound HQ management).

• Act as a liaison between customers/country and internal personnel and respond to questions, escalate if appropriate, and resolve issues. Mentor/support new/less experienced Order Managers.

• Back up manager on projects, reports, data collection, communications, audits and other tasks. Update report data, maintain, run, and distribute reports (i.e. RMA, DOA, Ship Plan, Backlog, Material Shortages) Update procedures as needed.

Required skills to have for the success of this role

• Ability to perform under periodic, high stress situations, particularly end of month cycles where overtime is required.
• Strong SAP skillsor demonstrated ability to learn ERP software.

• Self-starter with the ability to prioritize multiple tasks and determine critical information quickly.
• Strong follow-up skills that produce closure.
• Export/logistics experience.
• Adaptable to changing environment and priorities.
• Team player willing to perform in back-up capacity for co-workers.
• Effective organization and planning skills are essential.
• Resourcefulness and strong communication skills are essential.
• The ability to work successfully on an independent basis.

Basic wage component (gross) and other rewards: from 1500€ brutto/monthly + VAR*

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

We offer:

• Variable and Christmas bonus
• Hybrid type of work – combination of telework and work from office
• Flexible Working Hours
• Bridge days – free extra paid leave 5 days per year
• 3 sick days per year (no doctor’s permit needed)
• In case of sickness 100% salary reimbursement 20 days/ year, this includes max. 10 days/ year for of family care
• Additional pension plan
• Multisport Card
• 300 EUR for regeneration of work force via cafeteria system
• Wellbeing program – Psychological, Legal and Financial Counselling
• Family care program (subsidy for newborns, maternity leave, kinder gardens, summer camps)
• Retention program (work anniversary, life anniversary, employee loans)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings…)
• Adjustable standing desk as a standard
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)

How we work:to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at