SAP Intern - Application Management Triage limited part-time 

Slovakia, Region of Košice, Košice 

42829596

There are lots of service requests which need to be handled, therefore analytical skills are needed in order to understand reported issues.

Expected day-to-day tasks:

• Creating and Handling new customer service requests. Investigating reported issues and transferring service requests to the correct team for further analysis
• Active communication with customers via emails (phones if required). Manage opened service requests in a timely manner
• Respond to customer inquiries in a timely manner and within service level objectives (based on the priority)
• Solving simpler service requests where can be solution provided quickly without further analysis
• Perform proactive monitoring of older customer service requests in the given portfolio to ensure timely responses
• Daily fulfillment of site-administration requests from the customers
• Collaboration with team members on the assigning of prioritized service requests
• Being organized and keep track of information (e.g., "to-do" lists, appointment calendars, follow-up file systems)
• Excellent organization and planning skills. Strong troubleshooting, analytical and problem-solving skills
• Fluent English is required and knowledge of other languages would be beneficial
• All other duties as assigned

What you bring

If this sounds like you, do you also bring:

• Preferred fields of studies: IT, Computer Science, Business Informatics
• You must have an active student status at a university
• At least two successfully closed semesters
• At least four semesters left from your studies

Offered salary for the role:7-8 EUR/hour

20h/week