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Citi Group Officer Learning Support Analyst Human Resources 
Japan, Chiyoda 
866965541

10.12.2024

OrganizationDescription


TheLearning SupportAnalyst will be part of theJapan HR Talent Managementand will reportJapan Talent Management Head

KeyResponsibilities

The Learning Support Analyst is responsible for the execution oflearningprogram and coordinates multiple training programs or initiatives based on the requirements that the Japan Talent Management Head will provide. Tasks will vary depending on which process group the analyst will be handling.

Below tasks should be done in Japanese and English

1. ProgramExecution:

  • Responds to participants’ and partners’ inquiries related to: program details, pre-work, travel documents (including introduction, post-program support) Manages coordination of training venues or platforms (classroom and virtual), equipment, catering, travel arrangements, and identifying and booking faculty (internal/external), other logistics andcommunications
  • Manages the learning event and vendor relationship, tending to the practical aspects of space, contracts, schedule, technology, and materials
  • Supports the training registration process and tracking registrationtrends
  • Supports the delivery of country regulatory related learning requirements
  • Creates virtual / set-up training classrooms, performs checks, and support pre-program set-up
  • Prepares communication emails and/or calendar invites and sends it to theparticipants
  • Updates and monitors programrosters

Technology andPlatforms

  • Creates LMS activities and maintains learningcalendar
  • Uploads online training content in Brainshark, Degreed, or Learning Management System(LMS)
  • Acts as the SME for technology platforms and assists other team members for troubleshooting – LMS, Zoom, Adobe Connect, SharePoint, Slido
  • Builds and maintains strong relationships with product managers supporting technology platforms – HR Shared Services, Digital Learning Team, etc.
  • Collates program evaluation data and carry out first level analysis;prepares and delivers learning datato inform and support stakeholders’ decision making and guide learner activity
  • Creates and maintain -Learning-owned SharePoint and CollaborateSites
  • Partners closely with Global Events Management Team for execution of large-scale

ExpenseManagement

  • Creates purchase order numbers for confirmedengagements
  • Processes the payment for invoices and monitors thepayout
  • Coordinates with vendors regarding the payment status ofinvoices
  • Responds to payment queries from the vendor andpartners
  • Responsible for expense accruals and maintaining the expensetracker
  • Third Party Management,Facilitates vendor onboarding – contract and system (includes vendoractivation)
  • Reviews vendor contracts / scope of work / workorder
  • Responsible for vendor profile maintenance (e.g.updates)
  • Supports theThird Party Managementteam

VendorManagement

  • Facilitate vendor onboarding – contract and system (includes vendoractivation)
  • Review vendor contracts / scope of work / workorder
  • Responsible for vendor profile maintenance (e.g.updates)
  • Support the Business Management Lead during contract renewal

  • Prepares and reviews billing entries for intercompanycharging
  • Coordinates with internal Citi partners in clearing thebilling
  • Responds to queries related to the billingprocess

Knowledge, Skills, andAbilities

  • Strong language capability both in Japanese and English is a must
  • Flexibility and experience in managing multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines.
  • Ability to work independently and interact with all levels of management in a professional and positivemanner
  • Strong analytical, project management and process managementskills
  • Able to multi-task, resourceful and work underpressure
  • Excellent written and verbal communicationskills
  • Strong attention to detail, follow-up and organizationalskills
  • Learning Management System experience aplus
  • Collaboration and e-learning tools experience aplus
  • Proficient in MSOffice
Human ResourcesTalent, Development, Learning & Diversity


Time Type:

Full time

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