Citi Group Officer Learning Support Analyst Human Resources 

Japan, Chiyoda 

866965541

KeyResponsibilities

The Learning Support Analyst is responsible for the execution oflearningprogram and coordinates multiple training programs or initiatives based on the requirements that the Japan Talent Management Head will provide. Tasks will vary depending on which process group the analyst will be handling.

Below tasks should be done in Japanese and English

1. ProgramExecution:

• Responds to participants’ and partners’ inquiries related to: program details, pre-work, travel documents (including introduction, post-program support) Manages coordination of training venues or platforms (classroom and virtual), equipment, catering, travel arrangements, and identifying and booking faculty (internal/external), other logistics andcommunications
• Manages the learning event and vendor relationship, tending to the practical aspects of space, contracts, schedule, technology, and materials
• Supports the training registration process and tracking registrationtrends
• Supports the delivery of country regulatory related learning requirements
• Creates virtual / set-up training classrooms, performs checks, and support pre-program set-up
• Prepares communication emails and/or calendar invites and sends it to theparticipants
• Updates and monitors programrosters

Technology andPlatforms

• Creates LMS activities and maintains learningcalendar
• Uploads online training content in Brainshark, Degreed, or Learning Management System(LMS)
• Acts as the SME for technology platforms and assists other team members for troubleshooting – LMS, Zoom, Adobe Connect, SharePoint, Slido
• Builds and maintains strong relationships with product managers supporting technology platforms – HR Shared Services, Digital Learning Team, etc.
• Collates program evaluation data and carry out first level analysis;prepares and delivers learning datato inform and support stakeholders’ decision making and guide learner activity
• Creates and maintain -Learning-owned SharePoint and CollaborateSites
• Partners closely with Global Events Management Team for execution of large-scale