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Microsoft Service Engineer 
Taiwan, Taoyuan City 
866682530

02.09.2025

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Required/minimum qualifications

  • Bachelor's Degree or Trade Certification in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field
    • OR equivalent experience.
  • 1+ years experience with customer facing tier 3 technical support or software development organization.
  • 1+ years experience developing tools and automation in C# to improve operational efficiency.


Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Additional or preferred qualifications
  • Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field
    • OR Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
      • OR equivalent experience.
  • Management Information Systems (MIS), or other industry or product specific Engineering Certification.
  • 2+ years technical experience working with large-scale cloud or distributed systems.
  • Domain knowledge or experience in Display /Native/Video advertising.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Responsibilities
  • Perform deep technical investigations to solve complex performance issues for Microsoft Advertising customers and partners.
  • Resolve customer issues in accordance with SLAs, balancing speed and quality.
  • Contribute to product improvements by filing bugs and design change requests, and help developers fix and ship them to production.
  • Drive root cause analysis and service improvements in close partnership with several Engineering teams.
  • Compose timely service alerts and issue visibility correspondence to sales teams and partners.
  • Support effective rollouts of new pilots and features.
  • Participate in Engineering led bug bashes to help launch stable and low friction releases to markets globally. Create process or troubleshooting documentation for Tier 1 and Tier 2 support teams.
  • Conduct escalation data and trend analysis to create insightful customer stories that influence product roadmaps, business decisions, and training content.

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