Microsoft Service Engineer II 

Taiwan, Taoyuan City 

78337800

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
  • OR equivalent experience.

• 2+ years experience implementing and/or managing one or more of the Microsoft365 services (e.g. Exchange, SharePoint / OneDrive for Business, Teams / Skype for Business, Windows, Intune).

• 2+ years experience with enterprise IT service escalation and support management around collaboration and communications systems.
• Experience designing and supporting services and solutions that enable end-users to enhance their productivity.
• Experience with cloud and/or hybrid infrastructures.
• Experience creating automation for service operations.
• Proficient in PowerShell development.

Preferred Qualifications:

• Experience in end-user support or advocacy
• Experience in Network services and engineering
• Experience operating in an Agile/Scrum team
• Experience working in a large, global Enterprise company
• Ability to engineer large, complex solutions
• Experience implementing programs, projects and new initiatives in live-site service environments (IaaS, PaaS and SaaS a big plus) .
• Experience managing a mixture of stakeholders, lead live services through change with ability to work with diverse mix of service teams consisting of diverse range of people with inclusion as a priority.
• Experience identifying service improvements that streamline services to improve end-user experiences, lower operating costs and increase protection.
• Experience collaborating with other service teams to assist in solving their service problems.
• Experience evaluating service feature requests, assisting in prioritization, and analyzing them for impact to operations and delivery cost.
• Experience creating internal and external documentation such as standard operating procedures for internal use and customer-facing knowledge resources with the help of engineering resources.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until October 25, 2025.

• You will be the customer advocate across spectrum of services provided by the organization
• You will engineer tools and processes to measure and ensure service health
• You will identify and drive service and product improvements that meet the needs of Enterprise customers
• You will define and leverage data and telemetry to make decisions and driving feedback into systems design and implementation
• You will partner with other teams to improve products and processes to drive delightful end-user experiences
• You will gain a working understanding of Microsoft businesses and collaborate with mentors and leaders, to contribute to cohesive, end-to-end experiences for our users
• You will monitor Live Site of the key business/service metrics in production to ensure a quick response in case issues occur (or preferably before the issues occur) and to ensure the service performs well on the agreed outcomes
• You will provide technical subject-matter expertise in one or more areas of the Microsoft 365 and Office365 services to optimize and improve the end-user experience
• You will contribute to Showcase materials and customer engagements to drive adoption of Microsoft products