Microsoft Service Engineer II 

Taiwan, Taoyuan City 

152542890

As a

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  
  • OR equivalent experience.
• 2+ years experience with customer facing tier 3 technical support or software development organization.
• 2+ years experience developing tools and automation in C# to improve operational efficiency.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  
  • OR equivalent experience.
• Management Information Systems (MIS), or other industry or product specific Engineering Certification.
• 3+ years technical experience working with large-scale cloud or distributed systems.
  
• Domain knowledge or experience in Display /Native/Video advertising is a plus.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until May 5, 2025.

• Perform deep technical investigations to solve complex performance issues for Microsoft Advertising customers and partners.
• Resolve customer issues in accordance with SLAs, balancing speed and quality.
• Contribute to product improvements by filing bugs and design change requests, and help developers fix and ship them to production.
• Drive root cause analysis and service improvements in close partnership with several Engineering teams.
• Compose timely service alerts and issue visibility correspondence to sales teams and partners.
• Support effective rollouts of new pilots and features. Participate in Engineering led bug bashes to help launch stable and low friction releases to markets globally. Create process or troubleshooting documentation for Tier 1 and Tier 2 support teams.
• Conduct escalation data and trend analysis to create insightful customer stories that influence product roadmaps, business decisions, and training content.