Microsoft Service Engineer II 

Taiwan, Taoyuan City 

654014735

As a

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or a related field
• Technical experience in software engineering, network engineering, service engineering, or systems engineering.
• Experience with customer-facing tier 3 technical support or within a software development organization.
• Proficiency in developing tools and automation in C# to improve operational efficiency.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Perform deep technical investigations to solve complex performance issues for Microsoft Advertising customers and partners.
• Act to prevent user, partner and customer quality risk issues through industry awareness, new feature risk analysis, progressive policy influence, pre-launch partner quality reviews, fraud/ DSAT trend identification, platform feature recommendations and business quality advocacy.
• Contribute to product improvements by filing bugs and design change requests, and help developers fix and ship them to production.
• Drive root cause analysis and service improvements in close partnership with several Engineering teams.
• Develop compelling case studies to influence changes in Microsoft Advertising platform to improve user or advertiser security and experience.
• Compose timely service alerts and issue visibility correspondence to sales teams and partners.
• Ensure policy interpretation and enforcement are enabled at scale.
• Support effective rollouts of new pilots and features.
• Participate in Engineering led bug bashes to help launch stable and low friction releases to markets globally. Create process or troubleshooting documentation for Tier 1 and Tier 2 support teams.
• Conduct escalation data and trend analysis to create insightful customer stories that influence product roadmaps, business decisions, and training content.