JPMorgan Consumer Duty Manager Investments 

United Kingdom, England, London 

858636480

Key responsibilities

• Detailed understanding of FCA New Consumer Duty Regulation
• Oversee fair value assessments in investments products.
• Provide proactive advice and practical support to the business to ensure compliant processes whilst balancing operational demands
• To assist and support on all matters relating to Consumer Duty
• Establish the routine and undertake regular conduct risk reviews for new product and services for International Consumers
• Routinely undertake root-cause analysis of failures and near-misses to mitigate against the risk of repeat events
• Support conduct lead on key priority areas for digital conduct focus, including Consumer Duty, AI, data, and vulnerable customers
• Work closely with contact centre quality assurance and complaints root cause analysis team to understand emerging customer conduct issues
• Prepare papers and update for International Consumer Banking Conduct Forum on specific risk and control matters relating to management of digital conduct risk.
• Ensuring action plans are agreed, put in place & tracked to completion.
• Liaising with senior management across the IC, including the Senior Function Holders, to obtain views and input on the conduct risk environment and to provide regular assurance and updates regarding the coverage and output from monitoring reviews.
• Develops Digital Conduct Risk and Consumer Duty training and curriculum and delivers training to new joiners

Candidate requirements

• Strong knowledge of CASS, Consumer Duty, UCITS and MiFID II rules.
• Experience of working in a conduct role in regulated environment
• Working knowledge of FCA regulatory requirements including consumer vulnerability guidance
• Experience in a relevant area (Conduct, TCF, Outcome Testing, ideally in financial services)
• Supporting the delivery of the FCA guidance implementation plan
• Strong written and verbal communication skills
• Strong analytical skillset, with the ability to systematically break down complex tasks into manageable, smaller units.