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Cisco Duty Manager Japan, Minato 380830439
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- CX
- IT
; IT
(birds eye view)
- TAC
Responsibilities include:
Assessing specific support requirement needs, prioritizing them, and ensuring cases are handled at the correct resource level with the proper focus.
Logging escalations into a tracking log, fully documenting them, and ensuring they are resolved satisfactorily.
Engaging appropriate cross-departmental and IT resources to resolve significant application, network, or tool outages and communicating about outages to the organization.
Who you'll work with:
Ability to act competently and responsibly in a fast-paced, high-stress environment.
Core Competencies:
Change Agent
Decision Maker
Problem Solver
Relationship Builder
Drive Results
Conflict Management
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