Cisco Duty Manager 

Japan, Minato 

380830439

- CX

- IT

; IT

(birds eye view)

- TAC

Responsibilities include:

Assessing specific support requirement needs, prioritizing them, and ensuring cases are handled at the correct resource level with the proper focus.

Logging escalations into a tracking log, fully documenting them, and ensuring they are resolved satisfactorily.

Engaging appropriate cross-departmental and IT resources to resolve significant application, network, or tool outages and communicating about outages to the organization.

Who you'll work with:

Ability to act competently and responsibly in a fast-paced, high-stress environment.

Core Competencies:

Change Agent

Decision Maker

Problem Solver

Relationship Builder

Drive Results

Conflict Management