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Monday Scale Customer Success Manager 
Italy, Abruzzo, Chieti 
853741651

30.08.2024

#LI-DNI

About The Role

#LI-DNI

  • London based - 3 days onsite
  • Follow the Scale practices and strategy for each customer based on data analysis and the customer's needs
  • Identify, design, and being able to achieve the customer's goals in a short-term relationship
  • Excel in an ever-evolving space by creating detailed strategies and clear work plans to result in business success for your client portfolio
  • Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of monday.com and growth
  • Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom training/webinars, new collateral, and hosting office hours
  • Be a role model, sharing client success methodology with members of your immediate team as well as cross-department.
  • Represent the voice of the customer and influence the product development roadmap.
Your Experience & Skills
  • 2+ years of B2B customer success experience working with accounts of various sizes. Advantage: Experience working with a large portfolio of customers (+100)
  • SaaS experience is must
  • High prioritization skills and process orientation
  • Context switching - manage different (multiple) accounts at different stages in the life cycle
  • Ability to embrace the mindset of continuous improvement and actively contribute to the CS processes and practices
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • BA or BS degree

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