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Monday Scale Customer Success Manager Italy, Abruzzo, Chieti 853741651
30.08.2024
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About The Role
#LI-DNI
- London based - 3 days onsite
- Follow the Scale practices and strategy for each customer based on data analysis and the customer's needs
- Identify, design, and being able to achieve the customer's goals in a short-term relationship
- Excel in an ever-evolving space by creating detailed strategies and clear work plans to result in business success for your client portfolio
- Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of monday.com and growth
- Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom training/webinars, new collateral, and hosting office hours
- Be a role model, sharing client success methodology with members of your immediate team as well as cross-department.
- Represent the voice of the customer and influence the product development roadmap.
Your Experience & Skills
- 2+ years of B2B customer success experience working with accounts of various sizes. Advantage: Experience working with a large portfolio of customers (+100)
- SaaS experience is must
- High prioritization skills and process orientation
- Context switching - manage different (multiple) accounts at different stages in the life cycle
- Ability to embrace the mindset of continuous improvement and actively contribute to the CS processes and practices
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- BA or BS degree
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