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Monday Scale Customer Success Manager - German Speaker Italy, Abruzzo, Chieti 986007465
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Part coach, project manager, consultant, and product expert, our Scale Customer Success Managers are continually focused on helping our customers improve their team collaboration and communication and be successful with monday.com.
About The Role
Part coach, project manager, consultant, and product expert, our Scale Customer Success Managers are continually focused on helping our customers improve their team collaboration and communication and be successful with monday.com.
- Follow the Scale practices and strategy for each customer based on data analysis and the customer's needs
- Identify, design, and being able to achieve the customer's goals in a short-term relationship
- Excel in an ever-evolving space by creating detailed strategies and clear work plans to result in business success for your client portfolio
- Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of monday.com and growth
- Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom training/webinars, new collateral, and hosting office hours
- Be a role model, sharing client success methodology with members of your immediate team as well as cross-department.
- Represent the voice of the customer and influence the product development roadmap.
- Partner with Consulting and Product teams to ensure the customers' retention and maximize the account potential and experience.
Your Experience & Skills
- 2+ years of B2B customer success
- Advantage: Experience working with a large portfolio of customers (+100)
- High-level English – must
- Native German speaker
- Experience in working with clients from Germany.
- High prioritization skills and process orientation
- Context switching - manage different (multiple) accounts at different stages in the life cycle
- Ability to embrace the mindset of continuous improvement and actively contribute to the CS processes and practices
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- BA or BS degree
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